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| Role: | ICT Support Services |
| Dates Employed: | Dec 2015 – Jun 2019 (3 years 7 months) |
| Location: | Wiesbaden Naurod, Germany |
- ICT Support at Frankfurt International School Wiesbaden.
- Troubleshooting, managing and supporting devices on both LAN and WLAN networks.Maintain, support and repair technical equipment, including desktops, laptops, printers, SMART Boards, projectors, A/V equipment and peripherals.
- Install and deploy new equipment, and perform hardware/software upgrades and installations.
- Maintain computer hard drive images and regularly re-image machines.
- Maintain an accurate inventory database and expand documentation of repeated technical processes.
- Managing positive relationships with our technical support providers and vendors.
- Research equipment, software or other solutions and recommend improvements.
- Support students in school-based instructional technology settings using MacBooks (MacOS), iPads(iOS), G Suite, etc.
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| Title: | Certified Senior IT Specialist |
| Role: | Personal Leave – Expat Family Manager |
| Dates Employed: | Aug 2012 – Dec 2015 (3 years 5 months) |
| Location: | Wiesbaden, Germany |
Personal Leave – Expat spouse in Germany
While being on Personal Leave from IBM Denmark I have kept my access to IBM resources. I have used this opportunity to maintain my technical skills and to achieve the “IBM IT Specialist Certification – Experienced Level” by 24-04-2014.
I have also used my Personal Leave to involve myself in school activities, field trips and to take up coaching of badminton and soccer for the children at Frankfurt International School Wiesbaden.
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| Title: | Accredited Senior IT Specialist |
| Role: | Data Warehouse Business Analyst |
| Dates Employed: | Aug 2011 – Aug 2012 (1 years 5 months) |
| Location: | Copenhagen Area, Denmark |
Working full time at a large Danish Bank as a Data Warehouse Business Analyst.
Parts of the current Data Warehouse on z/OS were being moved to a distributed platform on Microsoft SQL Server. In this process I have assisted in building the new Data Warehouse using IBM Industry Models for Banking Data Warehouse.
My work with “Non Performing Accounts” at the Bank has covered:
- Understanding Business Requirements
- Analyzing Source Data
- Investigation of Modules using Source Data
- Data Profiling
- Logical Data Modelling
- Physical Data Modelling
- Reference Data
- Building physical tables in SQL Server 2008
- Mapping Source to Target (cpy->sor->mart)
- Walk-through and handover mapping to ETL team
- Building and completion of mapping test cases
The project consisted of a team of 40 people located both in Denmark and India.
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| Title: | Accredited Senior IT Specialist |
| Role: | Paperless Processes Developer |
| Dates Employed: | Apr 2008 – Aug 2011 (3 years 5 months) |
| Location: | Copenhagen Area, Denmark |
Design and Implementation of paperless processes for insurance company Tryg. The implementation of the solution has transformed Tryg from a paper based work environment to a paperless work environment where all scanned documents, emails, electronic documents are stored in IBM DB2 Content Manager on zOS.
My job has been programming the Domino Notes Group Mail Template used by +1700 users and building integration to Tryg legacy systems.
The Lotus Domino Notes Group Mail template solution seamlessly integrates the mail system with legacy systems like “Tosca” for claims processing and “Siebel” for Customer Relationship Management and Sales through VB interface and SOA services.
End users can archive Inbound or Outbound Mails, SMS and Fax in IBM DB2 Content Manager archive and create activities in legacy systems like Tosca and Siebel.
The entire project ran as an agile development process with sprint development cycles and daily SCRUM meetings.
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| Title: | Accredited Senior IT Specialist |
| Role: | Content Manager Specialist |
| Dates Employed: | Jan 2003 – Mar 2008 (5 years 3 months) |
| Location: | Nordic Area (DK,SE,FI,NO,IS) |
In the IBM Information Management Services Team I have worked in a number of different Content Management projects or assignments both in Denmark and outside Denmark. For example:
- Design of CM Web Services in a SOA project at ATP.
- Migration of data and documents from Contempus to Content Manager for Tryg.
- Residency in San Jose – California writing the Redbook “Content Manager Implementation and Migration Cookbook”.
- Danisco Content Manager V8 on Oracle. Installation, migration to ESP version and to GA version of CM8.3.
- Instructor teaching courses in Content Manager V8.
- Installation, documentation, upgrade etc. of Content Manager for BRF Kredit.
- Upgrade of Content Manager Installation at HSBC in Monaco.
In this period of time I have worked with a number of products in the IBM Information Management portfolio doing installation, upgrades, documentation, integration, etc.
The products that I primarily have worked with are: Content Manager, DB2, WAS, CSLD, Q-Rep, Alphablox, II4C/WIICE and OmniFind.
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| Title: | Advisory IT Specialist |
| Role: | IBM Data Management Specialist |
| Dates Employed: | Jan 2001 – Dec 2002 (1 year 1 month) |
| Location: | Copenhagen Area |
Design, development and implementation of Domino.Doc part in A.P.Møllers (Mærsk) expansion of the local Intranet to the new global Intranet. Domino.Doc was used as a document repository for news, manuals, policies, etc. The implementation was made on a new version of the Domino.Doc application specifically developed to support the APM globalization project”.
Codan – “Dokumenter på nettet”. Development of a Java adapter class to access the two archives OnDemand and VisualInfo/Content Manager.
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| Title: | Advisory IT Specialist |
| Role: | IBM Content Management Specialist |
| Dates Employed: | Jan 2000 – Jan 2001 (1 year 1 month) |
| Location: | Copenhagen Area |
Contributor to the IBM project team developing a new local Intranet A.P. Møller (Mærsk). My area of work was design, implementation, customization of the document management system Domino.Doc and integration to the publishing system HyperInk.
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| Title: | Advisory IT Specialist |
| Role: | Pre-sales of IBM E-Collaboration Solutions |
| Dates Employed: | Jan 1999 – Jan 2000 (1 year 1 month) |
| Location: | Copenhagen Area |
IT Specialist with pre-sales experience in Domino.Doc, Sametime, Domino WorkFlow, Domino Extended Search, Enterprise Information Portal and FaxPlus/Open.
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| Title: | IT Specialist |
| Role: | Pre-sales of IBM E-Collaboration Solutions |
| Dates Employed: | Jan 1997 – Jan 1999 (2 years 1 month) |
| Location: | Copenhagen Area |
IT Assistant in EMEA Telco Task Force to support sales and implementations of IBM solutions specifically targeted for Telco companies.
Work with presale of HomePage Creator, an early version of a Web Site builder.
Implementation of IBM MiniPay Pilot with handling of small transactions for online services.
Development of Telco Task Force Intranet solution based on Lotus Domino Technology.
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| Title: | IT Instructor |
| Role: | Instructor at IBM Education Center |
| Dates Employed: | Sep 1994 – Jan 1997 (2 years 5 months) |
| Location: | Copenhagen Area |
Instructor in End User courses in different versions of:
- Lotus SmartSuite (Lotus 1-2-3, Lotus WordPro, Lotus Freelance Graphics)
- MicroSoft Office (MS Excel, MS Word, MS PowerPoint)
- Lotus Notes
- Operating Systems (Windows and OS/2
- Introduction to the Internet.